The player from Germany has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Mad Money Casino - Player’s withdrawal has been delayed.
Amount: €300
Mad Money Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello casino guru, I've been waiting for my payout of 300 euros for three weeks now. I have on 13.07. requested a payout via bank transfer. Unfortunately nothing has happened until today. In the live chat I was stalled more or less without giving a reason. Yesterday an agent said that I should try a different payment method. I then canceled the payment. Then I tried to make a withdrawal through Mifinity. That wasn't possible either. After numerous attempts, I only ever got an error message. I am asking you for help
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1 year ago
Dear trbleb,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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1 year ago
Translation
Hello Casino Guru, I've been approved for a bank transfer withdrawal. Unfortunately I waited more than 2 weeks afterwards and nothing happened despite full verification. On Monday I was informed that I should change the payment method. I have no option to withdraw via Crypto. Then I tried to withdraw via Mifinity. I got an error message there. The support doesn't help me. I should send an email to the technical department. I'll try that now. If that doesn't work for me, I'll get in touch with you again. MFG A. Peterss
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1 year ago
Hello trbleb,
Have there been any developments since our last conversation, please?
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1 year ago
Translation
Hello casinoguru, I have now canceled the withdrawal and deposited 10 euros via Mifinity. Then I applied for the entire amount of 310 euros to be paid out again via Mifinity. But now I'm waiting for the money again for the fifth day. Yours sincerely, A. Peterss
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1 year ago
I fully understand your frustration, trbleb. However, I will set the timer for additional 3 days allowing to casino some additional time to process new payment request and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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