Macau Casino - The player struggles with the casino support.

Hello dear

I have to say that Msccasino is very weird! I am with them few weeks now and customer support is so poor! I have big difficulty to close my account, they didn’t respond to my hotmail.com account 1st week! Then I gave another email! Now they respond be patient and wait for verification which comes by email like an answer for another week! Live chat keeps saying waiting for our specialists to respond! Absolutely not normal behaviour!

Hello sfera345i,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Macau Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise for what reason did you try to close your account? Why did it suddenly changed to account verification? Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello Nick. Of course I have changed my mind as I can’t understand why I can’t get in touch with them keep getting same answers like be patient, the account is under verification, please upload documents which I had uploaded long time ago. It is already about 10 days and my issue is not solved!

It looks like they have robot system reply, no any reply from the human!

Hello sfera345i,

Please note that the verification may take up to 14 days so as long as you have provided all the documents, it should be verified about now.

Can you please advise if there's been any update regarding the case since?

Dear sfera345i,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Nick

I am sorry for the late reply. I have uploaded all documents on my profile page once long time ago probably a month in Msccasino. They sent me email to do it again but I can’t there is no such a option anymore. So they don’t accept my documents via email and won’t close my account until I will upload documents! There is no actual human responding to me…. no name

Dear sfera345i,

So your main goal is to close your casino account? Isn't it possible directly within your casino profile?

Dear sfera345i,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.