M88 Casino - Player's withdrawal requests have been rejected.

hi, my name is Yap Sai H***. When i made withdrawn, it shown withdrawn unsuccessful. Many times i try but still fail. So I have sent my identity card & bank statement for prove my account. But still fail to withdrawn. Can you help me to solve my problem? Thank you.

Dear Yap,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you received any confirmation regarding successful verification? Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue?

I hope we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good day. Kristina. I haven't made any withdrawn before. When i made withdrawn, it's shown withdrawn unsucessful. I have contact them but they ask me to provide the relevant documen (identity card and bank statment)t to prove my identity. I already sent to them but still fail to withdrawn. Thank you.

Thank you for your reply, Yap. Have you accumulated your winnings with or without an active bonus?

Also, would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear Yap,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.