M777 Casino - Player’s account has been banned.

I have requested for withdrawal of MYR 1,106. However, the operator has closed my account. They have mentioned i have involved in a cross betting group which I have no idea what is this. They can't provide me any evidence.

They have refunded me MYR 160 only.

Dear Lim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you received any winnings in the past? Was your account successfully verified in the past?

I hope we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

1.could you please advise which games you have been playing (live games, slots, or multiplayer)?

Sport betting

2.Have you received any winnings in the past?

Yes. I have received the winning twice with negligible amount.

3.Was your account successfully verified in the past?

I think so. They have my email, mobile phone and bank account info.

Thank you very much, Lim, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

ok no problem.

I just want to highlight the reliability issue pertaining to this operator.

"Good reputation" is somehow misleading.

I'm not sure if I understood correctly. Would you like me to try and get some more information through email from the casino?

Yes. Please help to reach out to casino via email.

Thank you very much, Lim, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.