The player from Germany is complaining about unclear bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.
LuckyWinSlots Casino - Player’s questioning wagering requirements.
Amount: €170
LuckyWinSlots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I paid 5x in the casino then I turned 50e with 50x sales and it says once that I still have to convert 2900e, I complained that everything is okay even though it is not true
Automatic translation:
Public
Public
2 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
Do I understand correctly that you are experiencing difficulties completing the bonus wagering requirements?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello I have 50e conversion 50x 50e on my account, I have 170e good and all of a sudden it says I still have to convert 2900e even though I have met the conversion conditions. I contacted customer service and they said everyone was okay. It is Lucky Wins casino and not Lucky Win slots.
Automatic translation:
Public
Public
2 years ago
Could you please forward the exact URL link of the casino? Thank you very much in advance.
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