The player from Austria had faced difficulties with his withdrawal which kept getting cancelled despite having previously completed verification and successfully withdrawn money from the same casino. After reaching out to the Complaints Team for help, the issue had been successfully resolved and the player confirmed the resolution. The Complaints Team then marked the complaint as 'resolved' in the system.
LuckyWins! Casino - Player’s withdrawal keeps getting cancelled.
Amount: €450
LuckyWins! Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I wanted to make a withdrawal but it keeps getting cancelled. They claim that the verification is incorrect. However, I have successfully completed the verification process, and even made a withdrawal a few days ago at this same casino without any issues. So, it seems like they're just messing with me, trying to get me to gamble away that money again or something. Can anyone tell me why this is happening? Thanks.
Automatic translation:
Public
Public
5 months ago
Dear Jello333,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify when was your account first marked as verified? Did the casino specify what was wrong with the verification or what you should do in order to verify your account again?
When did you make the last successful withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
5 months ago
Dear Jello333,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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