The player's withdrawal is delayed for almost a week. The complaint was closed as the player stopped responding.
Luckynova Casino - The player's withdrawal is delayed.
Amount: €73,408
Luckynova Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
Luckynova Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi I have been waiting almost a year for my money from Luckynova casino. 2021- 09-20 payments@luckynova.com
They were already starting to fuss about my money that I won. EUR 73388.10.
They demanded a lot of certificates that I sent to them.
then they came up with new wrongs all the time for not paying. Requires new information and information that I have given them. I have saved everything via email and screen shots. I have reported them to the police and talked to lawyers to try to get my money out. But that has not resulted in anything. I have been to Luckynova casino and done everything I can to get my money. It's very tiring so I almost gave up hope. I have been in regularly and checked my game page where my 73388.10 EUR remained all the time.
Now all of a sudden they can not make withdrawals to my bank account via thrustly which I used when I played. But now they say I have to use myself without the Jetonwallet. To access payments.
I had to make a minimum deposit of 20 EUR to be able to make withdrawals to that account. Which I did now.
2022-07-02 But still do not get my money out of the casino. I made a minimum deposit of 20 EUR. tried to make a withdrawal on 2 July 2022 of 5000 EUR. It said it could take up to 48 hours.
Today is the 6th of July. And I still have not received any money. The money is deducted from my gaming account but is not included in transactions anywhere. I have sent them emails that they do not respond to. And in the chat they write that they are looking at my case. And can not share that information with me. So now they're probably coming up with more new wrongs so as not to pay me my money. I've done everything they told me to do to get my money. But I still get none. It's just a problem since the first start I won money. Of course they do everything not to pay me. I have tried and demanded that I want to talk to their top manager. Which I do not get. They can also not book a meeting that I tried to do with them. I've said I can come to Malta. But it's not possible either. I would be extremely happy if you could help me with this.
Regards Michaéla karlsson
0703793842
Michaela.kranz98@gmail.com
Automatic translation:
Public
Public
2 years ago
Hello Elakranz98,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Luckynova Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request and your account only just got verified (in your case the payment).
Looking forward to your answer.
Regards,
Nick
