Luckynova Casino - Player has experienced a technical glitch.

I was playing chilli heat, and I got a pop up that I won €500 euros with the pize drop. But it never appeared on my balance. I thought it might take some time to process, but no. I tried contacting the casino itself, but they don't actually read my email. They keep asking for the exact time I've won the price. But I can't find it in my transaction history because It was never granted.

Dear Emma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Emma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.