LuckyMax Casino - Player's withdrawal is delayed.

They won’t let me withdraw my winnings from my account, they keep saying their card withdrawal system is broken, this has gone on for 2 weeks now and still no further along

Dear Jonnys,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyMax Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if you have been informed about any alternative method to withdraw your winnings? 
• Was your account verified successfully in the past?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi,

I have been offered another withdrawal method which is crypto, I do not use crypto. Luckymac also offer a bank transfer method but are saying it’s unavailable to myself. Card deposits work just the withdrawal method ‘doesn’t’.

My account has been fully verified on both cards as they asked me to try another card. I have successfully withdrawn before.

i have emailed you this along with photos.

Thanks for your assistance

Many thanks

Jonny ****

Thanks for your email

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

As the casino offered the payout to be in crypto I would encourage you to consider this possibility for a payout. Please let me know about your decision.

Dear Jonnys,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.