LuckyKong Casino - Player’s account has been closed.

Hello

Casino closed my account with my winning. I was in the process of verification. I sent requested documents and was waiting for approval. Casino stated that my account was closed because I have multiple accounts opened but it is not true, I have never opened other account rather than one that I had with casino and that was closed. Please help me to clarify the situation and get back my winning.

Hello tomashugorivas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyKong Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when did you register into the casino?
• Does anybody from your household owns an account in this casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.