HomeComplaintsLuckyHour Casino - Player is unable to close their account.

LuckyHour Casino - Player is unable to close their account.

Amount: ??

LuckyHour Casino
Safety Index:High
Submitted: 13 Nov 2024
Case opened Current status

Waiting for player to reply

2d 9h 39m 7s

Case summary

4 days ago

The player from Sweden requests to close their account at Lucky Hour, but the casino refuses to comply despite seven requests. The player feels that the site is making efforts to keep them playing.

Public
Public
1 week ago
Translation

I have been playing on Lucky Hour and have now decided that I no longer want to play, but they refuse to close my account.

I have asked them 7 times, but they keep refusing, doing everything they can to make me continue playing on their site.

Unpleasant gambling site.

Automatic translation:
Public
Public
1 week ago

Dear Chillen,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Public
Public
4 days ago

Dear Chillen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Chillen has 2d 9h 39m 7s to reply

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news