LuckyGreen Casino - Player experiences a sudden decrese in balance.

hell

i got a feature on $4 temple tumble screen froze i reloaded screen and games were free ones were gone and my account showed as minus $239 then i back screened to main choose a different game and went from $2000 to empty almost like a falling freight train i deposit and get another $250 in promobonuses and loas rhat straight through like my player profile went cold i contact chat cause tou gotta wIt hours for their reply i ahow them whT happened and read uraelf chat with host he teied to say i was playing demo mode and that i wasnt playin game or played. siscarted me like an idiot and nnever addressed or tey to reaolve issue and it happened prior asweell on same bets i tried foing playing history of games and times and i cant access these ive been gambling online over twn years i know the go and to treated like this like an idiot peice of shit ..

funny enough when game temple tumble deoze on free spins i had over $3k in account within matter of minutes like the freeze rebboted my player profile Nd i lost whole lot like a freight rrain down him my player prodile went cold now they ifnoring me treating me like an isiot not Nswering my specific question or trying to reaolve issue fuck this its non australian what do i do i wanna shut acccount and expose them this is i

Dear jqn96xkqm7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication or screenshots along with your game history to petronela.k@casino.guru? 

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your cooperation and understanding.

Best regards,

Petronela

hey thanks for reply as a player with that casino you cant access tour gaming or playing history and they keep on saying i wasnt playing the game trwating me as if im a lyer they reapond the same thing everytime and cant explain how my account went minus $-239 saying i was playing demo mode ive been gambling for 20 years im no idiot but they juat brush it off as nothing

Thank you, jqn96xkqm7, for your reply.

• Have you tried requesting the game history from the casino directly?
• Could you please advise when you placed your last real money deposit?

hey i depoditdd ursterday

hello same ossue happened again now they tried to tell me i was playing on another casino site its a joke they just divert the issue treating me as if im an idiot

yeah this is beyond a joke plus they take hours to reply to a measage so its like table tennis and they just try to wear you out

Hi jqn96xkqm7,

I apologize, but the numerous random screenshots are not helping us get any closer to resolving this issue.

• Could you kindly provide information on the specific time the issue occurred?
• Additionally, please share details about what occurred during the game. Did you encounter any error messages?
• Do you have screenshots that clearly display the casino's name along with the issue?
• Have you attempted to request the game history directly from the casino?

Thank you.

Dear jqn96xkqm7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.