LuckyElf Casino - Withdrawal of player's winnings has been delayed.

Hello Casino Guru Team

well signed up to luckyelf casino few month ago after I saw a good rating in your website .

I didn’t have any issues in withdrawing funds last month after fully verified my account .

I couldn’t withdraw my whole winning due to monthly casino payout ($15000) per month .

I did a withdrawal request for $3000 yesterday and they asked me to upload a selfie holding my ID and write a a casino name and date . After too many attempts of taking this magic selfie , the operator Haley confirmed it’s good and asked me to upload it there . The casino used to take them max 15 minuets to check your documents or process withdrawal request and update you if it is approved or not but it’s not happening now . They are giving me hard time in processing my withdrawal request in a hope of keep playing and lose my winning .

please help me in withdrawing my winning .

Thank you

Dear Braveheart80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Braveheart80,

Have you received your withdrawal from the casino yet?

Dear Braveheart80,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.