Dear tarnz87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting the payment processor. They need to investigate, but bear in mind, that it’s a complicated process that takes can take up to one month. In these cases, the casino usually has its hands tied. I encourage you to follow the casino's advice and contact them. Also, I would recommend not depositing in the casino until the issue is resolved.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Dear tarnz87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting the payment processor. They need to investigate, but bear in mind, that it’s a complicated process that takes can take up to one month. In these cases, the casino usually has its hands tied. I encourage you to follow the casino's advice and contact them. Also, I would recommend not depositing in the casino until the issue is resolved.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas