The player from Argentina had three pending withdrawals of $500 each since June 21st, which had not been processed for 12 days. Support repeatedly advised him to stay calm and wait. The player submitted proof of his withdrawal requests and communication with support. After reviewing the provided information, we assisted in resolving the issue. The player confirmed that he had received his funds, and the complaint was marked as resolved.
LuckyElektra Casino - Player's withdrawals have been delayed.
Amount: $1,500
LuckyElektra Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
LuckyElektra Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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6 months ago
Translation
Good day. I have had an account at this casino for 2 years now. This time, I have 3 pending withdrawals of USD 500 each since June 21st. It has already been 12 days and they have not been processed. Support keeps telling me to stay calm and wait. Honestly, I need help to get my money.
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6 months ago
Dear pablofco1,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered with the online casino.
To assist you better and expedite the resolution process, could you please provide more detailed information on the following points:
- Any confirmation emails or screenshots from the casino acknowledging your withdrawal requests.
- A detailed history of your communications with the casino’s support team regarding these pending withdrawals.
- Any specific reasons given by the support team for the delay.
- Whether you have encountered similar issues with withdrawals in the past and, if so, how they were resolved.
You can forward any relevant communication or documents to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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6 months ago
Translation
Good day. I attach the screenshot with the withdrawal requests
On the other hand, I am sending you the last conversation I had with the online support to your email. The only excuse they have is that they have a large number of requests and that they are delayed
It has never happened to me that withdrawals took so long
thank you
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5 months ago
Thank you very much, pablofco1, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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5 months ago
Translation
Good day. I have received payment from the casino. Thanks for your help too
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5 months ago
Thank you, pablofco1, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
