The player from Argentina has three pending withdrawals of $500 each since June 21st, which have not been processed for 12 days. Support repeatedly advises to stay calm and wait.
LuckyElektra Casino - Player's withdrawals have been delayed.
Amount: $1,500
LuckyElektra Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
2d 13h 37m 6s
Case summary
4 days ago
Public
Public
5 days ago
Translation
Good day. I have had an account at this casino for 2 years now. This time, I have 3 pending withdrawals of USD 500 each since June 21st. It has already been 12 days and they have not been processed. Support keeps telling me to stay calm and wait. Honestly, I need help to get my money.
Automatic translation:
Public
Public
4 days ago
Dear pablofco1,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered with the online casino.
To assist you better and expedite the resolution process, could you please provide more detailed information on the following points:
- Any confirmation emails or screenshots from the casino acknowledging your withdrawal requests.
- A detailed history of your communications with the casino’s support team regarding these pending withdrawals.
- Any specific reasons given by the support team for the delay.
- Whether you have encountered similar issues with withdrawals in the past and, if so, how they were resolved.
You can forward any relevant communication or documents to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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