LuckyDreams Casino - Player's withdrawal has been significantly delayed.

Hello

I received a 30 euro free bonus from Lucky Dreams on Feb 7. I also managed to wager 40×30 1200 euros .I've also taken screenshots.

I won 3000 euro and have been awaiting the withdrawal since Feb 8. The first time, they said the money would come within 24 hours, now today they're saying 1-6 days and that I shouldn't worry. But I suspect that they want me to gamble away my winnings.

I am also verified.

Can you help me to get my withdrawal?

What do you think I should do?

I'm also sending the discussion between the support team and me. It's quite sad how they're trying to mislead me.

Hello Jasmon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyDreams Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Thank you very much for your quick response. It is the first time from there withdrawal First of all we all know that 6 days are not needed for withdrawal. It is not the first time that I play at a casino.

My account was verified there on 3 / February 2024.

I have received a free bonus of 30 euros from them and had wagered and also won so could withdraw the rest.

Then talked to live support they said now you can claim a withdrawal of 3000 euros. February 8 I wanted to withdraw money. They said it takes 24 hours so you have to wait a little more. After 24 hours have passed I asked them again then they started talking that the time in Sweden and with them is not the same and that I have to wait 6 days to..They also said we are not the financial institution.

Then I noticed that live support is lying and don't know what they should answer.

I'm afraid that they don't want to pay my winnings, so what can I do. Because all their different answers gave me a signal that they don't want to pay me because I won. They want me to gamble away my winnings but absolutely not, I not going to do it.

Tell me what to do .Also sent proof to you when talked to live support .Emailed 3 times but no reply.

I'm actually sorry that you have to complain, but what's right must be right.

If they say that my money is on its way, then you cannot cancel withdrawals.

When I logged in this morning, I can still cancel withdrawals, it says pending /cancel, so I know that they didn't send withdrawals at all.

Hi Nick

I received a withdrawal today.

Thanks for everything

Dear Jasmon,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru