A player from Germany, after depositing €150 and earning a €150 bonus, successfully wagered €6000. However, their €5000 withdrawal request was rejected and the account balance was reset to €150. The complaint rejected as the player stopped responding.
LuckyDreams Casino - Player's winnings have been confiscated.
Amount: €5,000
LuckyDreams Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
Hello,
I deposited €150 and got a €150 bonus I had to wager €6000 before I could withdraw. Now my withdrawal of 5000€ was rejected and my account balance was set to 150€. Pictures attached I hope you can help me.
Automatic translation:
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9 months ago
Hello pschmidtler,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LuckyDreams Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you bet over the maximum allowed limit when you used a bonus? Could you please forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
Yes, the account was verified before I requested the payout. The one with the maximum limit apparently yes, they wrote to me that they reset everything for this reason, but nowhere was it said or indicated during the game that I was not allowed to do that, I just wasted my time and if I had 5000€ lost would have been fine for those casino monkeys too.
Automatic translation:
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9 months ago
Hello pschmidtler,
Can you please confirm whether you played with bets over the maximum allowed limits or not? If possible, you can also forward your betting history to nikolas.b@casino.guru.
Please understand that the player is responsible for reading the bonus conditions before accepting any bonuses and the max bet is given from the beginning. If you did breach this bonus terms, the casino had right to confiscate your winnings generated from the bonus.
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