LuckyDreams Casino - Player’s struggling to complete account verification.

Casino Lucky Dream will not pay since beginning of April as they are asking

fot a document that Gigadat does not provide, i sent them a copy of deposit that Gigadat provide but they rejected it. I sent them a pdf copy of my bank account and all other documents required

Dear Denise842,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your Gigadat deposit seems to be the only obstacle standing between you and a successful withdrawal? Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi

Yes they are asking proof of deposit statement showing recent deposit to their casino with my full name and account number, GIGADAT does not provide that information, they insist that they do.

I sent them a pdf copy of my bank'account and all other documents they ask for, this was approved. 'I'sent them a copy of statement of deposit provided by'Gigadat and my bank, they rejected it and a copy of a letter from gigadat stating they do not provide what they are asking for. This issue is a deposit i made to interac and gigadat in April 2023

Thank you for your assistance

Denise S***

Thank you very much for your reply, Denise842. Before we contact the casino and ask for their standpoint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi i sent you an email

Finally they are paying me. Thank you.

Great news! Have you already received all your winnings?

Yes thanks again

Dear Denise842,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru