LuckyDreams Casino - Player’s deposit issue interferes with verification.

Hello i deposit money 29.04 300€ and 04.05 100€ the money was credit to the casino account but never gone from my bani account i have now problems to verify my account the want statement from my deposit but the money never gone from my bank i can not verify it and i wait since months for answer from verify department but dont get it can you help me

Dear atti38,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you confirm whether you played funds that were credited to your casino account without being debited from your bank account?
• Additionally, have you made any deposits since those unsuccessful transactions?
• How much is your active balance now?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

1. yes i played
2. yes
3. 0€

but the deposits after this was gone from my bank

If you played in the casino using funds that remained in your bank account, I'm uncertain about how we can assist you.

• Have you faced any allegations of fraudulent activity from the casino?
• Has there been any request from the casino for payment related to funds that were never credited to your casino account? Have you been asked to return those funds to casino?

Looking forward to hearing from you.

no they want verify for the deposits bank statement that i deposit i say them its never gone from my bank and they forward the case to other department and i never get answer i want to play here again and that they verify my account

I regret to inform you that if you have previously played in this casino without making any deposits, the casino retains the right to refuse your verification now. Unfortunately, we cannot facilitate the reactivation of your account or compel the casino to grant you further play.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

No i make a lot of deposits but this two not gone from my bank i want only that they verify my account can you pls forward to them to look in my account i do nothing wrong

I'll rephrase it: In your previous interactions with this casino, you utilized funds that were not deducted from your bank account. Unfortunately, this circumstance gives the casino grounds to decline your verification, as it appears you unintentionally leveraged deposits that didn't proceed. Since there isn't an active balance being retained by the casino, we regret to inform you that we cannot compel the casino to verify your account or reinstate your ability to play.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.