LuckyDreams Casino - Player's account issues remain unresolved.

It's been two years now I'm playing in this casino I never withdraw once everytime I'm playing in slots they are completely dead and it will log you out by itself I put a lot of money in this casino but still same issue I try to contact them many times that I have a problem with the account the slot are not working properly they are just taking money but they always says that we cannot control wins , like this is ridiculous everytime I put more money just to get at least 5% of my lost but it's impossible I tried all the games already nothing is giving back I send them lot of complains to try to check my account maybe there is a bug or and issue but no answer

Dear antaralaa363,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear antaralaa363,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.