The player from Germany has been blocked without further explanation. The complaint was rejected because the player didn't respond to our messages and questions.
LuckyDreams Casino - Player's account has been blocked.
Amount: €200
LuckyDreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
My account just got banned for no reason. I had previously made a deposit of €200 with a bonus. To date I have not received a reason for my ban or my money back.
Automatic translation:
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1 year ago
Dear actus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? Do I understand correctly that you had €200 in your account when the casino blocked you?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Hello,
I had deposited €200 with a bonus. Wanted to play the next day. But this didn't work anymore because I was blocked directly from all the casinos. To date I have not received my money back.
Automatic translation:
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1 year ago
Thank you for your reply, actus. I understand. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
