LuckyDreams Casino - Player is struggling to verify his account.

I'm a new member of luckydreams casino I made the account about 4 days ago, I had first deposited 100 through my master card and they matched it with another 100 so I had a total of 200, I ended up losing that 200 and made another deposit of 100 again with the same master card, with that 100 I hit a max win of $10,000 I shortly made a withdrawal of 6k but it got rejected half hour later because I hadn't added any verification other than my bamk account number and address, so after it got rejected I spoke with an agent and did all of the stop to verify my withdrawal page, I added a pic of my Mastercard I deposited with and also a second master card I did small bet of 30$, also a bank statement with my address, full name, bank account number, bank address and transit number, i am now being told from the agent hat I have entered wrong information regarding to my withdrawal information which doesn't make any sense cuase I have played on other sites before and it was the exact same information and never had a problem, if someone could help me out here it would be greatly appreciated because at this point I really feel like I am not going to get my money that I won.

Dear Robbiess9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

Has the casino clarified which information is wrong?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru (alternatively, you can post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Robbiess9,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.