The player from Switzerland requested a withdrawal, but it hasn't been received. We rejected the complaint because the player didn't respond to our messages and questions.
LuckyDreams Casino - Player has not received their withdrawal.
Amount: 4,000 CHF
LuckyDreams Casino
Safety Index:Above averageSafety Index
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6.6
LuckyDreams Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been waiting for an Ethereum payout of CHF 4000 since May 16. -
Customer support says the transaction was made via bank transfer. However, they don't even have my account details because I only specified my ETH wallet. Each time it says the issue has been handed over to the finance department and I will be informed. But until today (06/07/22) I have no idea where my money is. I'm always told I should wait a little longer.
Automatic translation:
Public
Public
2 years ago
Dear timeberhard,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
