The player from Canada claimed that their deposit hadn't shown up in their casino account. The casino service had ensured the money was deposited and subsequently played, which the player denied, citing discrepancies in game history and time. She had provided more details about the deposit process, but eventually decided to close her account and requested the complaint to be closed as well, feeling that the casino was not worth her time. We respected her wish and closed the complaint accordingly.
LuckyDreams Casino - Player disputes game records and deposit problems.
Amount: Can$30
LuckyDreams Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
LuckyDreams Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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10 months ago
My deposit did not go into my casino account. I reached out to chat and sent them proof of deposit. I was told to wait and it will be in shortly. Kept checking and nothing. I reached out to chat again and was told has been deposited and played. I did not play and checked my history. A game was played that I did not play. I know it sounds like gambler remorse but the game was not played by me. The times don’t add up as well. The game also was played 15 times at 2 dollars a spin. Not one spin paid anything and the 30 was gone in a minute? I would never stay on a game after five spins if it paid nothing! Of course my 30 is gone and it is not even the 30. It is the patronizing responses and lack of effort to look into it further. Games do malfunction
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10 months ago
Dear peterliz0928,
Thank you very much for submitting your complaint. I'm sorry to hear about the trouble you've experienced with your deposit at the online casino.
To assist you better, could you please provide more details regarding the deposit process?
- Specifically, could you let us know the method you used to deposit funds into your casino account and any reference numbers or transaction IDs associated with the deposit?
- Additionally, if you have any transcripts or records of your communication with the chat support regarding this issue, it would be helpful to review those as well.
- Was it your first game session in this casino?
- Could you please confirm that you didn't grant access to your casino account to a third party?
Additionally, if you wish, you can forward any relevant communication to petronela.k@casino.guru for further review.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
Dear peterliz0928,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
I have since closed my account. It is there word against mine.
I did not play that game. They refused to even consider that but may have been a casino error.
Please close my complaint as they are not worth my time.
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10 months ago
Thank you, peterliz0928, for providing this information. We understand your perspective regarding the situation and also we are sorry that we couldn't be of more help. We will now proceed to close your complaint accordingly. If you have any further concerns or inquiries in the future, please do not hesitate to reach out. Thank you for your understanding and cooperation.
