LuckyBull Casino - Player’s requesting a full deposit refund.

Lucky Bull casino gehört zur Condor Gaming Limited und alle deren casino sind darüber informiert über meine Spielsucht auch Condorgaming direkt und die MGA und trotzdem haben sie in den neuen casinos Accounts von mir akzeptiert. Leider habe ich auf meine Anfrage einer Rückerstattung keine Antwort erhalten.

Danke für eure Unterstützung.

Dear Basel999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the Responsible Gaming section, and this is what I found https://www.luckybull.com/en/responsible-gaming:

"A minimum temporary self-exclusion period is 6 months. During this period a Player will not be able to reactivate an account under any circumstance. Temporary self-exclusion may be extended for further periods.

Following the end of the self-exclusion, if a Player genuinely feels that he is in control of his gambling and is ready to reopen his account, he needs to contact LuckyBull’s Customer Service team who will be able to advise."

https://www.luckybull.com/en/terms

"exclude or self-exclude the account for definite or indefinite period of time that will unable Player to log into his Account under any circumstances until the specified period of time has been expired or until the Player specifically sent us a notice to reopen the account prior the expiry of the exclusion period set."

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Basel999,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.