LuckyBull Casino - Player’s part of the active balance has disappeared.

days ago when I made a deposit to break the deposit bonuses in a new casino where the bonus was 100% with a minimum deposit of 15 where I received the bonus and more my deposit was made to the amount of 30 dollars and I started playing with a bet of 0.10 hunting bonuses to raise my balance and thus raise the bet and try to get the wager but something strange happened when leaving the tarsera machine where I had a balance of 23 and when entering the 4 machine I already had a balance of 3.55 where there was disappeared almost 20 dollars later I contacted support to share what had happened where they gave me a very suspicious answer that it was my bet and I told him that I was playing with a bet of 0.10 and there I asked for the playing history that was me sent after insisting so much where it details the machines that I play but the strange thing is that it does not detail the bets that I made per machine and I know that to avoid problems in this history it always details that since it is its responsibility of the casino when one misses the maximum bet and loses a bonus in this detail it only says bet without details or without data

Dear diezcar,

Thank you very much for submitting your complaint and forwarding your game history. I’m sorry to hear about your problem.

I have checked the game log, and this is what I found:

Would you agree with me that these are the bets that you have placed?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

No, the bets were 0.10 cents since I made a minimum deposit I tried to raise the balance a little with low bets and that part is what seems strange to me since it was with low bets and when I left the jeubo book and bull I had the balance but When I entered book of dead my balance had already changed

I'm sorry but based on your game history, you have placed 4 bets of $7 each while playing Books & Bulls.

It is what seems strange to me, I am very careful about betting, so I contacted support since I did not change the bets and if you look carefully, the bet was changed until it returned to 0.10

Yes, I can see that later your bets went back to $0,10. Unfortunately, based on your game history you have placed 4 bets of $7 each.

I wish I could be of more help but I’m afraid there’s not much we can do for you in this case. Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. Thank you in advance for your understanding.

I know and I am aware that I did not make those bets since it is illogical if I would risk like that, it would be in a machine with more volatility based on game but hey thanks for the help I know that I never go back to that casino

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.