The player from Germany had his account in the casino blocked. The withdrawal of the player's funds was successful, therefore we closed the complaint as resolved.
LuckyBlock Casino - Player's account was blocked.
Amount: €770
LuckyBlock Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
12 months ago
Public
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1 year ago
Translation
Hello good evening, the following situation has happened: I made 5x litecoin deposits in the said casino. At no time was it clear to me that this casino might be one that does not accept German players. Deposits were always credited without any problems. Now I wanted to This did pay out 770 euros and I was told in the chat that a security team had to confirm it manually and that this could take 24 hours when I then mentioned that I was playing from Germany, my player account was blocked and they asked for verification documents, which I submitted However, my payout questions are completely avoided. In my opinion, I didn’t do anything wrong, even received cashbacks, although my ip comes from the pc in Germany, nothing was mentioned or anything similar. vpn was not used much on the novomatic pirated site, which used the server endpoints are not those from greentube I urgently need help for my payout ... in the terms of the casino Germany is not listed as not allowed either
Automatic translation:
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1 year ago
Dear kevinschmitz4,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.
I checked the website from Germany and when filling out the player profile I found out that Germany is available.
Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked?
Please understand it's quite common that the casino blocks players' accounts during the verification process.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Good evening, yes, I checked everything and the site and I was also sure that German players were already allowed to play there, especially in trustpilot it was clear that they also paid out to German players there, but they still claim the opposite to have an email from Received support that my player account remains closed permanently due to the country information, but as a gesture of goodwill the payment is approved as an exception. I have now received this on the wallet that my account is now closed is quite right for me is too dubious there as there with players is handled and also the information that there may be pirated copies online, no thanks, I'm staying away from that, but I thank you from the bottom of my heart for accepting the case and wish the team all the best and I think it's very important that something like this exists here this gives the players a security that is needed all the more today, best regards
Automatic translation:
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1 year ago
Translation
The case can therefore be closed. A return on this page is not relevant for me because my payout is there now and I no longer had to go to my player account for it
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12 months ago
Dear kevinschmitz4,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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