The player from Spain had her account closed after making several deposits totaling €12,000. She requested a cashback refund, which was denied despite claiming it belongs to her, and her account reactivation was also refused.
LuckyBlock Casino - Player's account is closed with denied refund request.
Amount: ??
LuckyBlock Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
LuckyBlock Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
2d 22h 22m 43s
Case summary
4 days ago
Public
Public
5 days ago
Translation
Several deposits were made, totaling €12,000. Due to the large expenses, the account was closed. Once I requested it, I realized I had cashback. I contacted them to request a refund, but they denied it, as it belongs to me. I reclaimed the amount, as it belongs to me from the deposits I made. They also refused to reactivate the account.
Automatic translation:
Public
Public
4 days ago
Dear Fuenvi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
If the casino detected excessive gambling we won't contact the casino to reopen your account either.
Please understand that cashback represents a bonus money contribution that is designated for customers of the casino and not a withdrawable balance. As such we won't ask the casino to credit a bonus balance to an already closed account.
Please let me know if there is any additional information that I have overlooked, otherwise the complaint will be closed. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Tomas
Casino Guru is examining the case
