HomeComplaintsLuckyBlock Casino - Player’s account has been blocked.

LuckyBlock Casino - Player’s account has been blocked.

Amount: Can$200

LuckyBlock Casino
Safety Index:Above average
Submitted: 30 Mar 2023 | Case closed : 12 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Canada had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

They scammed me as soon as I deposit they. Close my account and don’t give me my bonus or free spins promised these are

scammers

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1 year ago

Dear Beast22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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1 year ago

Dear Beast22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.


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