The player from Canada had their account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
They scammed me as soon as I deposit they. Close my account and don’t give me my bonus or free spins promised these are
scammers
Dear Beast22,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela