LuckyBlock Casino - Player is struggling to complete account verification.

Made 3 deposits totalling ~ $340 from Ireland whilst away working last week. Try to make a withdrawal of $600, get asked for verification docs.

I provide verification docs to 4 different email addresses, all of which claim they have been unreceived - I had to speak to live chat to get this response as they arent responding to this email.

3 days have now passed and I don't have my funds.

I would strongly advise against using this casino. I will contacting their regulator and posting on as many review sites as I can find to ensure that no one else suffers the same fate.

Dear lukerad89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear lukerad89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.