The player from the Netherlands reported being kicked out of a bonus game while playing at Luckyblock, resulting in a payout of only 4000 instead of the expected amount. Despite multiple attempts to contact the casino for investigation and resolution, she had not received any response. The Complaints Team reviewed the situation and confirmed that the maximum cashout for the game was 5000 times the bet, which was not a software issue but a design feature of the game. Consequently, the complaint was rejected as the payout aligned with the game's rules.
LuckyBlock Casino - Player claims winnings were confiscated due to game exit.
Amount: €8,000
LuckyBlock Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
LuckyBlock Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Hello. I’m new to luckyblock. But I had some winnings and losses but overall my experience was good until the game kicked me out while the bonus game. And only paid me 4000 while it supposed to continue until the end of the game but it didn’t happen to come to the next round tho.
on november 30th around time 02:45. I was playing big bass floats my boat stake 0.80 with bonus buy 240 euros, kindly check the screenshots and try to get the video from the casino because i sent them but received no response from them by chat or even their email.
the game was totally rigged and I ask the casino to investigate it and pay me back the rest of these money. Thank you
Public
Public
4 months ago
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you explain what the disputed amount of €8000 represents in this situation?
- Do I understand correctly your 240€ bonus buy round ended in 4000€ in winnings awarded to your account?
- Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
4 months ago
hello. Thanks for ur response. The disputed amount wasn’t 8000 but i couldn’t leave it empty tho.
and yes 240 euros bonus buy and received 4000 the casino already paid it.
already sent the game id and video to the email. Thanks 🙂
Public
Public
4 months ago
Thanks for your email and reply.
I checked the video and have to congratulate you on your win.
https://casino.guru/big-bass-floats-my-boat-slot-play-free
Based on our review of the game, the slot game has a maximum cashout of 5000x of your bet. That means no matter how much you win the game will end with a maximum awarded win of 5000 times of your bet.
This is not a software bug, but a deliberate design decision of many slot games.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
