LuckyBird Casino - Player’s account has been blocked and audited.

I ordered a withdrawal of 600 euros. for several days they bothered me to send them various documents. they finally approved them but immediately after that they blocked the account = Per section 10.8. of our Casino's Terms & Conditions, if a company suspects that you are using prohibited software, the company may conduct an additional investigation within 75 days. Please note that during this period your account will be frozen.

obviously these are crooks and do not pay. the smaller amounts paid them but as soon as the balance was raised problems started. the same procedure as with slottica for which I wrote. obviously they are from one group. a casino that only works to collect deposits

Dear Andrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a bigger win. From our experience it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino. If you don’t receive any update by then, please, let us know and we will try to help you. Thank you very much for your understanding.

Best regards,

Petronela

Dear Andrey,

Have you received any update from the casino? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

there is no update. from the reviews I read about the casino and the other sites in this group is that they block the accounts for 75 days under the pretext of some check. and after the end of the term they cancel the winnings and the balance becomes 0. if noise is raised they may pay. crooks like Slottica paid me everything after the Guru intervened.

Thank you very much, Andrey, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Andrey,

I am very sorry to hear about your problem.

I would like to invite LuckyBird Casino to join this conversation, is there any udpate regarding Andrey's case?

We would like to ask the LuckyBird Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Alternatively, you can write email to curacao license authority, email contact from casino site is here info@curacaolicensing.com

The casino can reopen this complaint anytime.