Lucky7even Casino - Player’s withdrawal has been delayed.

Hi my name is Melanie B*** okay I'm complaining about this casino because of the fact that I was playing with them for a few weeks now and as soon as I went and make a withdrawal and now it's soon it was I was up it was at pending and now it's in progress and they're telling me that they have to wait because it's on my side that's pending or or you know it's my bank that's holding up everything but they're lying pure Line because I already looked I already got an email from gigadat and it clearly told me that there was nothing pending on their side okay so they're trying to tell me that and then I showed them the screenshot of the email when I spoke with interact and they said oh it's the bank on our side so I said you lied to me you straight up lied and you just told me you was on my side. And then I come on your site and I see the reviews for this casino and they have a problem with paying out like withdrawing money 5 to 10 business days bro it's an interact okay it takes two to three minutes it could take 24 hours it doesn't take 5 to 10 business days I know because I'm a Canadian and it's Canadian based company so I know how long it takes you know and they're trying to play games with me bro I have all the screenshots I'm going to show you now

and now I'm still waiting like literally it's in progress it doesn't make any sense of telling me it's on my side I just caught them in the lie read everything that you could see on that side okay I sent you what they were telling me

Dear Sweets55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

That's the thing my account is very verified okay my withdrawal has been approved and right now it says it's in progress so this is the problem I don't understand when they're telling me that it takes 5 to 10 business days when it doesn't we all know it doesn't I'm verified I have no kyc problems okay I have no problems with them at all so all of a sudden they give me problems when it comes down to my withdrawal tell me it's 5 to 10 business days read what I wrote you they told me that they don't have time for some entity on my side to open my bank which was totally rude and unaccepted because it's their Bank when I caught them in a lie I said actually no I screenshotted what you said yesterday and you told me it is your bank on your side and you're telling me the same thing today that's why I said I sent you guys a screenshot if it's in progress I've been playing for several years okay and if it's in progress and your kyc you should get your money within 24 hours not even less if it's interact it's a Canadian based company interact so I know how it works they're playing games because I see all the reviews on here and they're having problems with withdrawing their money so I'm not the only one

That's the thing my account is very verified okay my withdrawal has been approved and right now it says it's in progress so this is the problem I don't understand when they're telling me that it takes 5 to 10 business days when it doesn't we all know it doesn't I'm verified I have no kyc problems okay I have no problems with them at all so all of a sudden they give me problems when it comes down to my withdrawal tell me it's 5 to 10 business days read what I wrote you they told me that they don't have time for some entity on my side to open my bank which was totally rude and unaccepted because it's their Bank when I caught them in a lie I said actually no I screenshotted what you said yesterday and you told me it is your bank on your side and you're telling me the same thing today that's why I said I sent you guys a screenshot if it's in progress I've been playing for several years okay and if it's in progress and your kyc you should get your money within 24 hours not even less if it's interact it's a Canadian based company interact so I know how it works they're playing games because I see all the reviews on here and they're having problems with withdrawing their money so I'm not the only one on here I have 

so honestly it's extremely ridiculous I mean I've I've been on this site for it a long time with you guys and every time I get a complaint or a case you know I always seem to win my case except for spin Bros but it's been Bros is is totally out of line and I was right but whatever you can't you know try to make somebody do something you don't want to do you know clearly I did what I did when would I said I won but this is another another case so this is the point I just want my money because they are trying to play me like a fool it doesn't take that long you can even see through the screenshots that I sent you look over it and tell me what you think seriously it sounds like a robot like they're repeating himself over and over again they can't give me a straight up answer and then I catch him in lies anyways you let me know I'll be going to weather like other places too I'm going to go to the big guys too I'm going to go to the license and company too thank you

And one more thing I forgot to tell you guys is that you can clearly see that it says on the screenshots that I sent you that it was approved and processed okay so they clearly lie to me first they said it was on my side that was holding up but then I caught them in a lie and then they said oh wait it's our bank that's holding up so just check out the screenshots because it was approved and then processed my withdrawal but it's still in progress you can see it cuz I sent you the screenshot of my withdrawal being in progress still thank you

Hi kristina

I spoke with them again and this is what they had to say all lies again saying it's on my side I told the there lying cause I was told it was there bank holding it then he admitted it clearly he said his manager is looking in to the issue I have the transcripts

so you see I don't know what is wrong with them maybe they can't afford to pay 229$ .

If that's the case they shouldn't run a Casino cause scamming people is not a righteous thing to do. It makes me mad that they lie get caught in the lie and pretend to fix it .

Thank you. Regards Melanie B***

Hi kristina

I'm happy to say I just received my payment. I want to thank you guys for helping me . It feels good to know I have a team like your to fight for what's right . Thank you very much. Have a happy new year to and your team . 😊😊😊😊😊🎉🎉🎉

Dear Sweets55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru