Lucky7even Casino - Player's winnings have been confiscated.

After depositing $4000 to this casino, winning up to $11,000 they cancelled and erased all of my winnings. I converted a bonus to cash and then attempted to withdraw. On multiple occasions I was told this is withdraw able and will be processed shortly. As soon as I went to withdraw it was completely cancelled and I was left with nothing. I spoke to customer support who immediately wanted to end the conversation. No empathy, no willingness to explain what had happened. No explanation as to when this occured.

Hello Lucky7evenSCAM,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky7even Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

My account is verified, this was verified well before the incident week or two before they had no issues with my verification. I had partial bonus which was converted to cash and then multiple further cash deposits. All was okay when they confirmed my balance of $11,000 was withdrawal-able. Then when it goes to process it's cancelled and all of my winnings including the further deposits were cancelled.

Additionally earlier before all of this I had won a side bet for triple aces approximately $440 and they never updated my balance. Later I found they deleted the bet however I had a screenshot and now they are raising a ticket but it took 6 customer support chats to get to this stage. One of them even told me the side bet was a push. There is no push in side bets you either win or lose.

Kind regards

Thank you Lucky7evenSCAM for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Lucky7evenSCAM,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky7even Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky7even Casino,

Could you comment on this and state why the player's withdrawal has not yet been paid and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Dear Stefan,

We're pleased to inform you that the matter has been resolved directly with the player.

If you or the player have any further questions or concerns, please don't hesitate to contact us.

Best regards,

Rooster.Bet

Dear Lucky7evenSCAM,

Could you confirm that everything was resolved?

I am looking forward to your response.

Dear Lucky7evenSCAM,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.