Dear jungllena,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
As was the case with your previous complaints about deposits that weren't credited, let me emphasize it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for 7 days to allow the transaction to clear. If there’s no development by then, we will intervene.
Thank you in advance for your patience and understanding.
Best regards,
Dear jungllena,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
As was the case with your previous complaints about deposits that weren't credited, let me emphasize it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for 7 days to allow the transaction to clear. If there’s no development by then, we will intervene.
Thank you in advance for your patience and understanding.
Best regards,