Lucky Wins Casino - The player's withdrawal is delayed.

On 30 may 2022 ive Made a withdrawal of 300 euro’s On luckywins.io.

i did this after depositing 2 times 30 euro.

i was shocked by the fact the casino told me the withdrawal time is 7-21 days.

meanwhile I delevired all the usually needed documents. To speed up the proces. My documents were accepted, my account was checked And all the lights are green.

after 21 working days, And some chats later. I was surprised And also irritated. Not any Message And no money.

Every time someone in the chat told me they send an emergency e-mail to the finance department. And I shouldve had some more patience. Orrr… they told me its very busy ..

ofcourse ive read the terrible reviews. But I had some hope. Now we are 50 + working days later , And i still have no money or update.

pls help.

Hello martijnsmit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Nick, thanks for your fast respons.

As i can see from our e-mail history on 30 may my account was fully verified.

I havent accepted Any bonusses. All my winnings are from real money spins.

Yesterday ive spoken with the casino. They told me the same as the days/weeks before: its busy. A withdrawal needs to go trough a proces. Theyre asking for patience. And They said they would e-mail the finance department.

ive responded with: this is what ive Been hearing for 3 months now. With out a single update….

martijn

Ive spoken to the casino again today:

Nadia

I see you are concerned about your withdrawal request that you made on 30th of May. Unfortunately no news as of yet. Once there are you will be informed. I apologize for the delay but rest assured our finance team is doing their best to process your request as soon as possible.

Dear martijnsmit,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.