Lucky Wins Casino - The player's withdrawal is delayed.

Hi, after 28 business i still havent got my withdrawl.

I see now, that there are a lot more people that are waiting on their money.

I had contact with lucky casino several times, i always get the same answer, that i have to be "patient".

After 28 business days waiting, i am done with this casino and their lies.

Can someone help me?

Hello Priscilla,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wins Casino. Please allow me to ask you a few more question before we would move forward.

How long exactly is the withdrawal pending? What are the explanation of the casino for the delay and when was the last time they responded to you? Did you use any bonus to accumulate your current winnings. Are you currently fully verified and if yes, since when?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thank you.

Yes i am fully verified from the 21 of februari.

I did use a bonus but i played untill 0 wager.

When you play with a bonus at Luckywins you can see how much you have to wager untill you can withdrawl.

So i saw 700 wager..500 wager..100 wager and in the end zero, and then i did the withdrawl.

Now it has been 29 days still pending. I can still login in my account. In my account i see the amount 900 euro is still "awaiting".

I copied their explanation:

Hello,

Your withdrawal is still going through the standard checking procedure. We have a lot of requests at the moment, which has caused slight delays. We are truly sorry that the processing took longer than expected. Rest assured we're doing the best we can to speed up the process.

Thank you for your patience and understanding.

Kind regards,

Iv

Customer Support Team

If you have any other questions please let me know.

And i'm sorry for my bad english.

With kind regards,

Priscilla

Dear Priscilla,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.