Lucky Wins Casino - The player's withdrawal is delayed.

Ich habe am 15.03.22 um eine Auszahlung gebeten. Bis Heute habe ich nichts erhalten und bekomme auch keine Infos zu meiner Bearbeitung. Im Konto steht einfach nur Sie haben bereits eine Auszahlung vorgenommen

Hello vanessa182006,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wins Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal requests from the casino? Is your account already verified? Did you use any bonus to accumulate your winnings?

Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money, so if you requested only 2 days ago, the casino is still within a good time frame specially if it's your first ever withdrawal request.

Looking forward to your answer.

Regards,

Nick

Hallo,

mein Konto ist verifiziert und ich habe bereits Auszahlungen von 200-400€ erhalten. Ich habe die Auszahlung am 15.02.2022 beantragt und bis jetzt nichts erhalten. Ich kann auch den Status der Auszahlung nicht sehen. Wenn man im Chat nachfrägt bekommt man immer die selbe Antwort. Hätte ich diese Seite vorher gefunden, hätte ich dort nie gespielt.

lg

Vanessa

Thank you vanessa182006 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello vanessa182006,

I looked at your complaint and will do my best to help you. I would like to invite Lucky Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Lucky Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.