The player's withdrawal is delayed for 2 days. Casino didn't respond.
Lucky Wins Casino - The player's withdrawal is delayed.
Black points: 199
Amount: €900
Lucky Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.6
Lucky Wins Casino has a Safety Index of 0.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested a withdrawal on 03/15/22. To date I have not received anything and I do not get any information about my processing. The account simply says You have already made a payment
Automatic translation:
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2 years ago
Hello vanessa182006,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wins Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal requests from the casino? Is your account already verified? Did you use any bonus to accumulate your winnings?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money, so if you requested only 2 days ago, the casino is still within a good time frame specially if it's your first ever withdrawal request.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi there,
my account is verified and I have already received withdrawals of 200-400€. I requested the payout on 02/15/2022 and haven't received anything until now. I can't see the status of the withdrawal either. If you ask in the chat you always get the same answer. If I had found this site before, I would never have played there.
lg
vanessa
Automatic translation:
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2 years ago
Thank you vanessa182006 for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello vanessa182006,
I looked at your complaint and will do my best to help you. I would like to invite Lucky Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Lucky Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
