HomeComplaintsLucky Wins Casino - Player’s withdrawal has been delayed.

Lucky Wins Casino - Player’s withdrawal has been delayed.

Black points: 129

Amount: €1,360

Lucky Wins Casino
Safety Index:Very low
Submitted: 20 Feb 2023 | Unresolved : 21 Feb 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Germany has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

Public
Public
1 year ago
Translation

Phew I know this complaint probably won't do me much good as I've read the other complaints about this casino but I'll give it a try anyway. On January 29th, I won 1360 euros with a lot of staying power and wanted to cash it out straight away. That this casino wrote me in the automatic mail that this could take up to 21 days, I lost my faith. Now no matter when I'm in the customer chat, I keep getting the same copied statement that it can take up to 21 days. Yes, it can be OK, but why not do the rest of the verification that is definitely pending?


Maybe the casino will respond to complaints because hope dies last.

Automatic translation:
Public
Public
1 year ago

Dear Dynada,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Public
Public
1 year ago
Translation

Just sent the screenshot.


Yes, but it would still be nice to know if they even pay out 🙄

Automatic translation:
Public
Public
1 year ago

Dear Dynada,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.


file


We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news