The player from Netherlands has requested a withdrawal ten days ago. It hasn’t been received yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Lucky Wins Casino - Player’s withdrawal has been delayed.
Black points: 146
Amount: €1,500
Lucky Wins Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I made a payout 10/25/2021 and it's still awaiting to this day! Well read is all bad reviews about lucky wins! Are there still people who have been paid out on this casino site?
I made up my all-conditions bonus money, won $1,500, and this was my first withdrawal on this site!
gr
Automatic translation:
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2 years ago
Dear Sabrina,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Dear Sabrina,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
Hi today my withdrawal is still awaiting! They are said to be looking into it soon but my hopes are gone now! I have sent all the data and everything has been accepted! Before I started gambling, my data had already been verified. Everything else is fine and I also kept to the bonus rules! I honestly don't think this site will pay out!
gr sabrina
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2 years ago
Thank you very much, Sabrina, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Hello Sabrina,
I have reviewed your case and will try to contact the casino to see if I can help.
I would like to invite Lucky Wins Casino to join the conversation and participate in the resolution of this complaint.
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2 years ago
Translation
Thank you
They say it can take anywhere from 7 to 21 days! But they are also saying that it can take longer than 21 days!
I have little hope with this casino
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2 years ago
Translation
Hey
My whitdrawal has been accepted but not paid out yet, they still need to check for their part, they let me know via email! I have a little more hope now! And I hope to be able to recommend luckywins casino with 5 stars soon! If they pay me of course
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2 years ago
Hello Sabrina,
Thanks for the update, I hope your payment will be received soon.
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2 years ago
Translation
Hi
I have this since 19-11-2021
I haven't received anything in my bank yet!
The weekend was in between, but it should be on my couch between 24/48 hours!
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2 years ago
Hello Sabrina,
As the casino has stated that your withdrawal has been processed, I hope that you will indeed receive your payment soon.
However, since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. As the casino has no license and doesn't refer to any ADR service, I'm afraid there is nothing that can be done without their cooperation.
I wish I could be of more help,
Best regards,
Adam
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