The player from North Rhine-Westphalia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had been advised to wait for at least 14 days after requesting the withdrawal before submitting a complaint. After three working days, the player confirmed that he had received his winnings. Therefore, the complaint had been marked as 'resolved' by the Complaints Team.
Lucky Wilds Casino - Withdrawal of player's winnings has been delayed.
Amount: €316
Lucky Wilds Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Translation
I have deposited 100 euros using Jeton and played without a bonus, only with real money. Luckywilds Casino is not processing my withdrawal of 316 euros. The 24-hour period has already passed and I keep being put off. I am asking for help here
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5 months ago
Dear phein67,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Translation
From what I've read, I'm probably not the only one this has happened to at Luckywilds. The provider has to adhere to its terms and conditions. This is all just a stalling tactic.
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5 months ago
Translation
Hello, sorry for only answering now, the whole thing took 3 working days. I won't be depositing or playing anything anymore
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5 months ago
Thank you for your reply, phein67. Do I understand correctly that you have received your withdrawal?
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5 months ago
Dear phein67,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Translation
The case was settled and I received the money after 3 working days!
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5 months ago
Dear phein67,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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