Lucky Tiger Casino - Player experiencing delayed withdrawal response.

In order to withdrawal a withdrawal application must be submitted with approval time of 4 business days. The time for my approved application has passed, and the casino will not return my inquiries by email (which is the ONLY way of communication for Lucky Tiger Casino) due to this I would like to withdraw my money out of this casino, yet I can’t do so as there is absolutely no contact from Lucky Tiger Casino.

Dear juliermorrisjm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Have you accumulated your winnings with or without an active bonus?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

My problem is I can’t get the application for withdrawal processed. This must be done before I can request to withdrawal my money… That is what was supposed to be done in 4 business days, it has now been 8. I read all the information I could on withdrawing my money and I’ve done everything right on my end, why can’t they follow their own rules and do their part? I’ve received and answered the same email all last week which asked which crypto wallet I used. The email said,

"Thank you for your email.

We would also kindly ask you to confirm your Bitcoin wallet through email to ensure 100% accuracy of the payments. 

Please note that we are temporarily unable to process withdrawals to CashApp BTC wallets due to technical difficulties. To eliminate the possibility of any errors, we would kindly ask you to clarify which exchange service you are using.

Looking forward to hearing back from you.

Best regards,

Brandy B****

Finance Department

Lucky Tiger Casino "

With that question I responded multiple times with the name of my crypto wallet…When I called Sunday they said they needed my bitcoin address. That’s not stated in their previous emails to me but ok so I sent that numerous times.

their response was:

" Thank you for your request. Can you please provide us with a Bitcoin address typed in as the subject of the email?

If you have any questions, please message us anytime. We're here 24/7. Have a good one 💙

Regards,

Marilyn M*****

Customer Support

Lucky Tiger Casino

+1 855 **** 674"

Therefore I sent the bitcoin address on the subject line of the responding email. Now it’s been crickets, and I’m frustrated wondering what excuse this casino is going to come up with next. Although I’m following all directions to get "processed" for withdrawal, it seems as if the casino is trying multiple tactics to not provide me with my winnings. This is the first step before even requesting a withdrawal. Contact with lucky tiger casino is horrible as their customer service agents who answer phone/chat can provide absolutely no personal financial information. Constantly I’ve been told to "email" customer service or the finance department. As email is the only source of communication concerning my account. This is ridiculous!

Before I can even request a withdrawal, I must be verified. This is the message which is on my withdrawal screen:

"Your account requires verification before proceeding.

Please send us your completed Account Verification Form.

We thank you for your cooperation and understanding. For assistance, please contact Customer Services."

Lucky Tiger Casino is giving me the run around on the account verification form. Simply my bitcoin address… Horrible situation… simply horrible! Again I haven’t requested a withdrawal this is the withdrawal application hold up.

From Lucky Tiger Casino:

"To verify your account at Lucky Tiger, you will need to confirm your personal details mentioned in the registration process, as well as some of the payment details over the phone. You will also need to provide us with the following documents: 

• Copy of a valid ID (driver's license, ID, passport) 

• Copy of any credit/debit cards successfully used 

• Copy of Utility Bill no older than two months 

• Card Authentification

• Withdrawal Application

Please, send all the necessary documents via faxback@luckytigercasino.com."

I’ve completed my part. I would please like to have my withdrawal application verified so I can request a withdrawal, and I’m already praying that withdrawing my money isn’t going to be the headache this withdrawal application has been.

my problem has been solved please close my complaint

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, juliermorrisjm, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru