HomeComplaintsLucky Owl Club Casino - Player's account blocked, winnings confiscated.

Lucky Owl Club Casino - Player's account blocked, winnings confiscated.

Amount: $360

Lucky Owl Club Casino
Safety Index:Low
Submitted: 06 May 2024 | Case closed : 21 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Colorado claimed that the casino had blocked his account after he deposited $100 and was now owed $360. Despite our team's attempts to gather more information about the situation, the player did not respond to our queries. This lack of communication led us to reject the complaint due to our inability to investigate further.

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6 months ago

They owe my 360$ and they took it after i deposited 100 in the account and now they blocked my account file

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6 months ago

Dear christopher1228,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Lucky Owl Casino. I’m afraid, I will need more information regarding your problem. Was your account ever verified? Did you use any kind of bonus? Could you please elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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6 months ago

Dear christopher1228,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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