Lucky Ones Casino - Player’s account has been closed and cashout is delayed.

Been waiting since 29/11/24 for my successful available Cashout payment already confirmed and approved to be withdrawn from casino and paid into my bank account on (3/12/24) but I'm still waiting to receive cashout... My casino account has now been closed (due to self exclusion reasons unknown) so now I'm having issues regarding payment and not getting any support from any staff member in helping to resolve this matter and recover my available withdrawable funds... Please help me to recover my available funds that I have already been waiting patiently for since (29/11/24)...

Dear lawsong336,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thank you kindly for your assistance Kristina... 1.(Yes) I have made a successful withdrawal from LUCKYONES casino on 18/10/24 using exact same banking method and same bank account provider.... 2. (Yes) My casino account has been fully verified accepted reviewed approved and successfully confirmed on multiple occasions while making deposits and when claiming a successful withdrawal cashout... 3.. (YES) I did accumulate my winnings without receiving or using any active bonus and my available withdrawable winning funds ($4700) was from 2 separate approved and i received 2 confirmation emails congratulating me for my 2 successful cashouts ($2700) + ($2000) both accepted and processed into my bank account on 3/12/24 but was informed on the 10/12/24 the payments were rejected from bank provider and reversed back to my casino account which was also closed before I received my $4700 payment

STILL WAITING FOR MY SUCCESFUL CASHOUT FUNDS TO BE PROCESSED AND PAID INTO MY BANK

Thank you very much for your reply, lawsong336. Could you please advise how many days it took for your last successful withdrawal to be processed?

Have you recently tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear lawsong336,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.