Lucky Monkey Casino - Player is experiencing an undefined problem.

I don't know the login details for Luckymoney, please provide information

Dear Marek930525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties accessing your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes thank you

Have you contacted the casino directly, please?

Prosim i odkaz na email M******07@seznam.cz

Have you contacted the casino directly to have your account reinstated, please?

Dear Marek930525,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.