A player from the United Kingdom deposited over £10,000 to a casino and requested a withdrawal of €6000 in December 2023. The casino confiscated her funds, falsely claiming bonus abuse, and refused to provide evidence. They also quoted non-existent terms and denied her refund requests. The player suspected fraudulent activity by the casino. We were unable to resolve the issue as the casino did not cooperate and operated without a valid license, leaving no gaming authority to appeal to. The complaint was marked as unresolved, potentially impacting the casino's rating.