Lucky Luke Casino - Player’s struggling to withdraw his winnings.

Tog ut pengarna från Casinot den 4 juli, de gick över 2 veckor så kontaktade jag dom och undrade vart pengarna höll hus fick sedan instruktioner att skicka in alla transaktioner jag gjort på mitt konto från 4/7 till fredag den 17/7. Fick inget svar fram tills idag 30/7 att mina pengar har "bouncat" tillbaka till casinot och ber mig att använda någon annan bank att ta ut till och vilket måste vara i mitt namn. Det hela slutade med att jag fick spela bort pengarna...

Dear Hussein,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly, that after your withdrawal was cancelled, you lost all the money you wanted to withdraw?

Looking forward to hearing from you.

Best regards,

Kristina

Hi!

yes i lost all the money when they did cancel my withdrawal and saying it "bounced" back to the casino. I did not see any other option since its the only bank account i have

Hussein, I am truly sorry, but in case you played all your winnings, we cannot help you. I understand that this situation would have never happened if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.

We are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.