The player from Sweden was waiting for his withdrawal for 2 weeks. Then his money was returned to the account and he played it all. Unfortunately, there was no balance left, therefore we couldn't help the player to receive his winnings.
Lucky Luke Casino - Player’s struggling to withdraw his winnings.
Amount: €2,000
Lucky Luke Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Lucky Luke Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Took the money out of the Casino on July 4, it went over 2 weeks so I contacted them and wondered where the money was kept then received instructions to send in all transactions I made to my account from 4/7 to Friday the 17/7. Got no answer until today 30/7 that my money has "bounced" back to the casino and asks me to use another bank to withdraw to and which must be in my name. It all ended with me wasting my money ...
Automatic translation:
Public
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4 years ago
Dear Hussein,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Do I understand correctly, that after your withdrawal was cancelled, you lost all the money you wanted to withdraw?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
4 years ago
Hi!
yes i lost all the money when they did cancel my withdrawal and saying it "bounced" back to the casino. I did not see any other option since its the only bank account i have
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4 years ago
Hussein, I am truly sorry, but in case you played all your winnings, we cannot help you. I understand that this situation would have never happened if you could withdraw your winnings in the first place, however we could help you only if you had some balance left.
We are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
