Lucky Legends Casino - Player struggles with unexpected withdrawal fee.

I won $246.45 and I also had $100 and another part that they told me that would be returned to me within 24 hours and trying to make me pay $83 to take out an additional $96 but it should be 100 more and they didn’t say there was a fee to take it out. It doesn’t make sense to tell me you’re gonna return $100 on top of my winnings back the next day if I have to pay $83 to get it and I received my original $246.45 it says under review, I would never have put my money into this game. If I knew it wasn’t instant it was instant for them to take my money. It should be instant for them to give me my money back.

Dear pboyd22222,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Lucky Legends Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

• Did the casino ask you to make a deposit?
• Have you made any previous deposits in the casino?
• Could you please share a screenshot of the casino account with your username and link to the website visible?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I will be waiting for your reply patiently.

Best regards,

Tomas

Dear pboyd22222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.