The player from the United States had requested withdrawals of $2,500 on August 9th and $1,200 on August 10th, but it had been a month without resolution. Despite having successfully redeemed winnings before, communication from the casino had ceased over the last three weeks. The Complaints Team had attempted to assist by requesting further information and extending the response time, but the player did not reply. Consequently, the case was rejected due to lack of communication, with the player being informed that the complaint could be reopened in the future.
Lucky Legends Casino - Player’s withdrawals are delayed.
Amount: $2,500
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
I requested on August 9th $2500.00 and another $1200.00 on the 10th of August. I have redeemed winnings before on the platform with no problem. HAVE emailed and texted they on the platform they was responding to them but they haven't in the last 3 weeks
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2 months ago
Dear Slotsilove15,
Thank you very much for submitting your complaint.
I’m sorry to hear about the delay in receiving your withdrawals and the lack of response from the casino. To help us look into this matter, could you kindly provide the following information:
- Could you confirm the payment method(s) you used to request both withdrawals ($2,500 on August 9th and $1,200 on August 10th)?
- Were your winnings accumulated with or without an active bonus?
- Have there been any updates or reasons provided for the delay in the responses before communication stopped?
If you have any relevant communication or screenshots with the casino, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
I received the one from 10th for $1200 bt not the 9th of August for $2500. Thank you so very much. Hopefully they will send the other one
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1 month ago
Hello Slotsilove15,
Have there been any developments since our last conversation, please?
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1 month ago
Dear Slotsilove15,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
PS: I adjusted the disputed amount from $3,700 to $2,500 after the player confirmed receiving the initial withdrawal.
