Lucky Legends Casino - Player's withdrawal of winnings is delayed.

I used a No rules bonus. My withdrawal was approved on October 2nd. I’ve received nothing. Also, they only allow you to withdraw $2500 at a time and they take over 2 weeks to verify while money stays on the books. Alllowing it too easy to spend. I lost $30,000 because of that (my fault but scandalous nonetheless) however I managed to hold onto the $2500. I requested a bitcoin withdrawal which is the same way I deposited. Getting the runaround. They are thieves.

Hello counce4321,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Legends Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When did you request for the current pending withdrawal? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request and the casino is not responsible for any loss during this time as it is up to the player whether to play or not.

Regards,

Nick

Dear counce4321,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened and closed again as the player contacted us that she has been paid out.

I’d just like to thank you guys for providing this service. I was paid out by Lucky Legends and Dreams. Who knows, they still seem shady, one shouldn’t have to fight for what is theirs. I would just really like to thank you guys though. ~Katie M****